Le Couvent des Minimes, Un Hôtel & Spa l'Occitane en Provence

At first glance, everything was very nice. The complex, including the spa and pool, is very beautiful, the monastery beautifully restored, and the rooms are also visually pleasing. However, you can tell that the hotel is focused on maximizing profits. The quality of the room was poor, so we had a lot of caterpillars in it, a sliding door to the bathroom was broken, and the air conditioning broke down. Furthermore, the hotel allowed too many day guests in the spa, so that hotel guests had trouble getting loungers from the morning onwards. The hotel was also very frugal at breakfast. Egg dishes, for example, and extras were so expensive that we didn't see anyone ordering anything. Avocado toast, for example, costs almost €20 extra. Likewise, very little was laid out at breakfast, so much of it was gone immediately. A carafe of orange juice or even a plate of fruit for an entire hotel is far too little. But the worst thing was the service after check-out. The hotel staff packed our car for the return trip. We had 10 bottles of wine in the car that were removed while packing but never repacked. I don't want to judge whether this was an accident or theft. When we got home and unpacked the car, we noticed the wine was missing. We called the hotel and received confirmation that they had found the wine, and at the same time they confirmed that the wine had not been found in the room. This confirms to us that we definitely hadn't forgotten the wine. The hotel offered no apology and no solution. They said they would discuss the matter internally and get back to us. But they never got back to us. Almost every day after that, I had to call and wait on hold, only to be repeatedly told that someone would look into it and get back to me. Still no apology or anything like that. After a while, I became a bit more direct and was offered the option of sending the wine, but strongly advised against it as it could be damaged during shipping. Instead, I was supposed to book another stay and pick up the wine that had been stolen from me by the hotel myself. This was a procedure I could not agree to. The hotel stole our wine from our car, and we were supposed to drive 10 hours there again for €1,000 per night to retrieve our belongings and then drive 10 hours back. I then asked the hotel to accept the risk of the damaged wine. However, I don't see any risk here either. The wine was well packaged, and I order wine online about once a month, which is delivered to me by mail, and there has never been any damage. In any case, I was assured that the wine would be shipped and that I would receive a tracking number immediately. Of course, I never received this tracking number, and it